THE MONSTERS Let's Checkmate Series-Vinyl Plush Hanging Card

Shipping Fee

1. United States (48 contiguous states + DC), France, Germany, Italy, Poland, United Kingdom (4 of 5 regions), Australia (7 of 8 states and territories), Denmark, Singapore, Sweden, Vietnam, Malaysia, Philippines, Thailand, Spain, Belgium, Netherlands, Austria, Japan, Hungary, Portugal, Czechia, Slovakia, Bulgaria, South Korea

• Free shipping on orders over $99 USD
  
• Standard Shipping: $8.99 USD
  Delivery usually takes 8–12 business days.

2. Canada, Mexico, Finland, Ireland, Romania, Türkiye, Croatia, Switzerland, Greece, Latvia, Lithuania, Luxembourg, Slovenia, Estonia, Brazil, Chile, Cyprus, Norway, United States Territories (American Samoa, Guam, Marshall Islands, Northern Mariana Islands, U.S. Virgin Islands), Australia, New Zealand

• Free shipping on orders over $99 USD
  
• Standard Shipping: $17.99 USD
  Delivery usually takes 12–15 business days.

3. Iceland, United Arab Emirates, Saudi Arabia, Malta, United States (Puerto Rico, Hawaii), Colombia, Kuwait, Israel, Qatar, South Africa, Egypt

• Free shipping on orders over $149 USD
  
• Standard Shipping: $19.99 USD
  Delivery usually takes 12–15 business days.

Tax & Tariff

Sales Tax: VAT, GST, or other local taxes may be imposed by your local customs authority upon delivery. These fees are not included at checkout unless specified. Customers are responsible for any such charges.

Tariff: POP MART covers customs tariffs. You will not be charged any additional customs fees.

To Track Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please note it may take up to 48–72 hours for the tracking information to update on the carrier's website.

You can easily track your order on our tracking page:
https://www.17track.net/en

Standard Delivery

Shipping Timeframe:
Orders are typically prepared for shipment within 2–3 business days. Pre-orders will ship once all items in the order are available. A confirmation email with tracking will be sent upon dispatch.

Shipping Carriers:
We use UPS, USPS, 4PX, or DHL — whichever is the most efficient for your delivery location.

Note: Delivery to non-continental U.S. locations and rural areas may take longer. Delays may occur due to flight disruptions, customs inspections, or force majeure events.

Shipping Coverage:
Deliveries are not available to military zones (APO, AP, FPO, AA).

Split Shipments:
If your order contains multiple items, they may be shipped separately depending on size and inventory. You will receive multiple tracking numbers if your order is split.

Blind Box Shipping Policy

If you purchase multiple single blind boxes and the quantity qualifies for a full set, our warehouse will decide whether to ship individual boxes or a full set based on stock. Customers cannot choose the shipping form.

Duplicate Items: Receiving duplicate items is part of the blind box experience and does not qualify for return, exchange, or refund.

Contact Us

If you need assistance, feel free to contact us at support@popmartup.com. Our team is available to help and typically replies within 24 hours.

Before You Buy: Blind Box & MEGA Items Notice

What is a Blind Box?
"Blind box" means the specific product inside is unknown before opening. If a secret edition is randomly included in a whole set, it will replace one regular edition.

Secret Editions are not guaranteed: The probability is random, and we cannot ensure you will receive one.

Specific characters are not guaranteed: Products are randomly packed, and we cannot select or guarantee specific items.

Please make your purchase decision carefully. Refunds or exchanges will not be provided for changes of mind.

MEGA 400% and 1000% Items:

• Due to the unique nature of these items, returns or exchanges are only accepted for quality issues.
• Please record an unboxing video when opening the package to assist with any claims.
• If issues arise, contact support within 15 days with the video proof.

Returns & Replacements

1. Timeframe: Contact support@popmartup.com within 15 days of delivery. Include your order number and relevant pictures or videos.

2. Cases Not Eligible for After-Sales Support:

• Returns due to personal preference ("don't like it", "changed my mind").
• POP NOW purchases: Product is digitally revealed and considered opened at purchase.

3. Replacement Policy: For blind boxes, replacements will be issued with a product of equal value. Specific item requests are not supported.

Supported Product Types

TYPE 1 – Regular Blind Boxes

• Minor imperfections (e.g. slight paint defects, bubbles, scratches) are not covered due to handmade nature.
• Incorrect card: The correct card will be sent, and the incorrect one returned.
• Whole box duplicates: Missing figures will be provided if duplicates are confirmed, and duplicates returned.

TYPE 2 – Limited Editions: After-sales terms depend on event-specific announcements.

TYPE 3 – Art Toy Accessories

• Includes: power banks, cables, nightlights, mugs, phone cases.
• If quality-related, POP MART covers return shipping.
• If sold as blind boxes, after-sales follows that product's page terms.

How to Request After-Sales Service

Please email support@popmartup.com with the following:

• Order number
• Photos or unboxing video (required for items over 4 inches in height)

Photo and Video Requirements:

1. The product model should be clearly visible and match the item in the order.
2. Mark the defect area in the photo so it is clearly visible.
3. Provide at least 3 photos. If there are multiple defects, take separate photos of each area.
4. Show the product and inner packaging together. If the original box is lost, use a similarly sized item (like a mouse or notepad) as reference.
5. If there are multiple defective products, display all in one group photo.
6. If the product cannot stand or is unstable, a video demonstrating the issue is required.

Return Procedure

1. Return all items including inner packaging and free gifts unless otherwise informed.
2. Provide return tracking number after shipping.
3. Upon verification and approval, a coupon equal to the return amount will be issued.

Note:

• Customer pays return shipping upfront. After confirmation, a coupon of equal value will be provided.
• If return is due to tax refusal, refund will be reduced by shipping + return costs.

Refunds

Eligible refunds are processed within 5–10 business days.

In-Store Return Policy

• Defective items may be returned to POP MART stores within 15 days with original receipt.
• Common issues include: missing/broken parts, visible damage, duplicates in full sets, poor stability.
• For remote returns, contact the store and provide 3+ photos showing the full item and defect areas. Shipping costs are the customer's responsibility.